FAQ

All of the jewelry pieces are always available to purchase on the website every Saturday at 11:30 AM Eastern Standard Time.

These watches are untested, meaning that I don't check to see if they need a battery or have potential to work. Most of the watches are not running unless stated otherwise in the description.

I sanitize the jewelry as soon as I receive them. All jewelry pieces are sourced from secondhand markets such as thrift stores, Mercari, eBay, and more. The pieces are secondhand or vintage finds. Wear and scratches on the pieces are to be expected.

Pricing depends on the following factors:

• Uniqueness
• Brand Name
• Condition
• Price I paid for the pieces + cost of materials

I aim to make these pieces more accessible for you guys!

The Kismet Reserve ships all orders within 3 business days of receiving payment. Domestic orders are shipped through UPS. International orders are shipped through the customer's choice of UPS or DHL.

You can track your order by using the tracking number provided in your shipping confirmation email.

International shipping is offered everywhere except Israel. If you reside in Palestinian Territories, please contact me to order.

Shipping is calculated at checkout and includes a $4 insurance fee. If your order is lost or misdelivered, please contact the postal service directly. Refunds will not be issued unless the postal service takes accountability.

Customs fees are not included at checkout and must be paid by the customer.

All watches are final sale. There will be no returns or refunds. We are not liable for damage during shipping or delivery to the wrong address — please contact the postal service.

Each watch description includes important details like size, condition, and whether it's running.

Refund requests will be rejected if the issue was already disclosed in the description, including:

• A watch being too big/small for your wrist
• Complaints about wear/scratches
• A watch not being able to run

Our screen-printed shirts are made to order at a facility in China and shipped directly from there. Production takes about 4–5 days.

Shirts take 4–5 days to produce and 1–2 weeks to ship, so the total wait time is usually around 3 weeks.

Since shirts are made-to-order, we cannot offer returns or refunds. For questions, email: contact@thekismetreserve.com

Our 100% wool sweaters are made ethically in NYC. We source our yarn from Japan.